Buyer FAQs


Useful Information for Buyers

This page is intended to provide an overview of frequently asked questions. If you still require assistance, please don’t hesitate to contact us.

How can I bid?
You must first register and sign in to place any type of bid on the site. Registering is simple and easy and doesn’t cost any money. You must also agree to the terms and conditions of each auction house before bidding.

Do I need bidding credits? How does it work?
Unlike other bidding sites, you don’t need bidding credits. You never part with your money until the hammer drops and you win an item.

Why do you need my card details when I register?
We want to verify that bidders’ intentions are genuine and also prevent a customer from being outbid by someone who has no intention of making a final purchase. This ensures that no one’s time is wasted overall. No money is taken until you win an item.

What payment methods do you accept?
We accept Maestro, Mastercard and Visa card payments.

How is my payment processed – is it safe?
After you win a lot, payment is automatically taken using the card details you provided during the registration process. Payment is taken via Barclays SmartPay which is a secure online payment gateway.

Please note that in the event of a payment failing to go through, we will issue you with an invoice on behalf of the auction house, with which you will have 2 working days to pay.

What is an ‘Advance Bid’ and your Minimum Bid Guarantee?
Before an auction starts, you can place an advance bid. You can enter any amount, either on or above the start bid, and we’ll ensure we only bid the minimum you need to win with our MINIMUM BID GUARANTEE – e.g. if you leave an advanced bid of £100 and the closest bidder is £50 – we will only submit a £55 bid on your behalf!

What if my advance bid wasn’t the highest?
During live bidding you will have the opportunity to place another bid to win the item.

How does live bidding work?
The bid button will automatically pre-populate with the next increment amount so you simply have to click the button to submit your next bid.

You will be notified of the status of your bid on the page e.g. whether you have been outbid or are winning an item.

How do the increments work?
During live bidding, the next increment is determined by the value of the current bid, for example, if an item’s current bid is on or below £49, the bidding goes up in increments of £2. Please see the table for a breakdown of the calculations:

Current bid value Next minimum bid allowed
On or under £49 £2
Between £50-£99 £5
Between £100-£199 £10
Between £200-£999 £20
Between £1000-£9999 £100
£10000+ £250

What about the fees? How much are they and how are they calculated?
Like all auctions there are fees associated with making a purchase.

Typically there are three different fees which are applied to each item won. VAT is then applied to both the original hammer price and the fees:

  1. Auction House Fee: This will typically range between 5-25%, with 20% being common. This information is always displayed next to the bidding button and within the auction house information and guidelines.
  2. Online Fee: This is a 1.5% standard fee we charge (similar to the hammer fee you would expect to pay at an auction house). A minimum fee of £1 applies, above that amount the fee is static and we aim to keep this the most competitive fee on the market. We want to make buying at auction accessible and low cost and have therefore positioned our online fee at the lowest on the market.
  3. Payment processing fee: If you are using a debit card there is no fee. If you are using a credit card this is set at 2% for each item won. The 2% is calculated on the total amount including all fees and VAT. For vatable items, the standard VAT charge of 20% is applied.

Fee breakdown example (Auctioneers Standard Margin scheme eg no VAT on goods)

Description Amount VAT @ 20% Total Payable
Item Won £400.00 £0.00 £400.00
Auction House Fee @15% £60.00 £12.00 £72.00
Online Fee @ 1.5% £6.00 £1.20 £7.20
TOTAL (If there is a credit card processing fee @ 2% = £9.58) FROM 15th March NO PROCESSING FEE FOR DEBIT CARDS £488.78

Do you deliver my items to me? How long will it be until I receive my goods?
Please refer to the delivery terms of each individual auction house. Some will offer free delivery others will offer delivery at a cost. Alternatively you can collect in person or arrange for a courier to collect and deliver the items. Couriers such as Part and Parcel offer an auction courier delivery service; you can contact them here for a quote.

Do you deliver outside of the UK?
Please contact the auction house directly as the shipping terms will vary. They may also require to ship to a freight forwarder in the UK.

What condition are the products in? What do all these grades mean?
All products are graded into the following pre-defined industry standard categories and can be found in the item or lot description.

GRADE A+ STOCK: BRAND NEW, SURPLUS STOCK
Brand new, unsold, unused stock: Please note that in some instances this stock may have been subject to previous distribution to retail stores and subsequent recall to centralised distribution.

GRADE  A STOCK: ‘AS NEW’
These may be either tested customer returns OR ex-display or used stock that has been refurbished / tested and marked as ‘Grade A’ standard. Stock should come complete with original packaging and all accessories (where applicable).

GRADE B STOCK: SLIGHT COSMETIC DAMAGE / MISSING ACCESSORIES
Customer returns showing signs of use/wear OR used stock that has been refurbished to ‘Grade B’ standard. Tested and functioning properly, this stock should come with most accessories although it may not have all instruction manuals & documents. Mostly in original packaging which may show some signs of wear/use. Some products may be in plain packaging.

GRADE C STOCK:  TESTED STOCK WITH EITHER FAULTS OR COSMETIC DAMAGE
Tested returns with faults or cosmetic damage. This stock may be missing some or all accessories and have damaged, missing, or plain packaging. Most manifests will give an indication of the type or extent of the fault/damage.

GRADE D STOCK: UNTESTED RETAIL OR CUSTOMER RETURNS
Retail or Customer returns which have been listed for sale without being tested by the vendor. These goods are sold ‘as seen’ and no warranty is made by the vendor as to the cosmetic or functional condition of the stock. This stock may be fully functional and in original boxing, or missing some or all accessories and have damaged, missing, or plain packaging. Some stock may have retailer ‘faulty’ stickers on the product which does not mean stock has been tested but simply processed by the store.

GRADE E STOCK: BEYOND ECONOMICAL REPAIR (B.E.R)
Faulty or damaged stock deemed by the vendor to be too expensive to repair for re-sale. This stock is typically bought to be broken down and sold for spare parts or for specialist repair.

What is your returns / exchange policy?
Each auction house will have guidelines which you will need to read, understand and agree to. These can be found alongside each item or lot.

Most items/lots are sold as seen with or without defects, Bid on This does not make or give any representation or warranty with regards to any lots.

All goods are sold as seen without warranty. All bidders have the opportunity to inspect goods prior to bidding and bid on the goods without recourse to condition or completeness, it is the responsibility of the bidder to satisfy themselves as to the condition and completeness of goods prior to bidding and to bid accordingly.

Auction houses give the winning bidder every opportunity to satisfy themselves that the goods are as described and present. Once goods are removed from the auction room no claim against the auction house for any missing lots, items or parts will be accepted. This applies to all bidders regardless as to whether that bidder attends in person or bids online or collects goods in person, through a third party or a recommended courier.

What happens with my personal information?
Your details are secure and kept private. They are only shared to process your order, for example, with the vendor/auction house concerned.

To register at Bid on This, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address , credit card number and expiration date.

If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that we may use your contact details to inform you of the latest stock, however if you would prefer not to receive these updates, you can unsubscribe from emails at any time.

For further details, please read our Privacy Notice.